Do you want to transform your customer experience?
We are an one-stop hub with AI powered solutions, expert consulting and hands-on support - so your business keeps customers and scales sustainably.
Osmium Hub provides a smart customer intelligence platform for CX managers and executives, delivering a true 360° view of the customer through external public customer feedback and/or internal data. We turn scattered signals into enriched executive reports with your preferred cadence, while handling the analysis, deep dives and presentation — so your teams focus on execution and improvement instead of chasing insight.
Beyond reporting, we support implementation, act as a concierge for best-fit AI based CX and CS tools, and prepare your organisation for AI automation by fixing foundations first — because AI built on broken processes only scales mistakes.
Because when customers experience excels, revenue grows.
Osmium Hub is the strategic partner for brands that want to win with customer experience.
Our Services
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Customer Reality Audit
Our core product is a smart customer intelligence audit that gives CX managers and executives a clear 360° view of what customers are really experiencing.
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Strategic and operational support
You get expert support exactly where it matters — without unnecessary complexity. You get expert support exactly where it matters — without unnecessary complexity.
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OH academy
Osmium Hub Academy equips teams with practical training, workshops, and courses in customer centricity—so great customer experience becomes a skill across the entire organisation.
Modern CX & CS solutions for your business
Osmium Hub partners with leading technology provides, BPOs and best in class Consultants to help you unlock better customer experiences, customer support and business growth.
We do thorough selection and act like a concierge service- to simplify your choice amidst countless solutions. We review your specific needs, and if there is something in our offer or our partner database that would bring you value, we make a personal introduction. Plus you benefit from exclusive offers through our referral program- making Osmium Hub your one-stop trusted HUB for strengthening your business and making smarter CX & CS decisions.
Our partners & their success stories
Customer Service Software built & optimized for B2C
Dixa goes beyond support, turning customer service into a growth engine powered by AI, customer data, and seamless integrations—unlocking revenue, loyalty, and insights. One platform, everything you need!
AI Agent solutions for ecommerce brands who obsess over CX
Digital Genius is a unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
What Makes Osmium Hub Different
Customer-First by Design
Everything we do is built around delivering better experiences for your customers — and better outcomes for your business.
Strategy Meets Execution
We don't stop at advice. We help you implement it — in-house or through our vetted partner network.
All the Expertise You Need — in One Hub
We bring together best-in-class technology partners, BPO and expert CX consultants in one place — so you get a complete solution that works seamlessly together.
Real Partnerships
When you work with us, you're not buying a service — you're gaining a growth partner.