Speaking and keynotes
Inspiring teams to build customer-centric brands in an AI-driven world
Many businesses don’t fail because of bad products, they fail because customers slip through the cracks. As a speaker, I help teams cut through complexity, reconnect with the people they serve, and build a customer-centric culture that fuels sustainable growth.
I bring a decade of experience across e-commerce, tech, and global consumer brands, translating hard-earned lessons into clear, practical insights that teams can act on immediately. My talks blend strategy, operations, and modern technology to show how companies can strengthen both brand identity (who you want to be) and brand image (how customers actually experience you).
What I speak about
Customer-centric growth
How to build a business that attracts, converts, and retains customers by design — not by chance. I show teams how to eliminate friction, use data intelligently, and create experiences that turn customers into advocates.
Balancing brand identity & brand image
Companies spend millions defining who they are. Customers decide in minutes whether it’s true.
I teach leaders how to align internal ambitions with real-world execution, so the brand customers experience is the brand you intended to build.AI without the noise
AI is transforming customer service and customer experience — but most teams feel overwhelmed by tools, trends, and buzzwords.
I help businesses cut through the noise and understand how to think about AI, where it adds value, and how to integrate it responsibly into CS and CX without losing the human touch.
*Every session can be fully tailored to your industry, maturity level, and specific business challenges.