Identify weak points and unlock growth opportunities in your service setup.

We deep-dive into your current customer experience, support workflows, tools, and performance data to find what’s holding you back.

Expect a full 360° audit covering:

• Customer journey blueprint highlighting pitfalls

• Improvement proposals based on Voice of Customer (VoC) analysis

• Agent experience and knowledge flow

• Omnichannel setup & scalability (system optimisation)

• Loyalty and retention programs

Deliverable:
You’ll receive a tailored report with actionable recommendations, quick wins, and a long-term transformation plan — designed to reduce costs, increase satisfaction, and strengthen loyalty.

Next Steps:
After the audit, you can use the insights to improve in-house with your team, or choose to partner with us and our expert network for hands-on implementation and ongoing optimization.
The choice is yours.

Build a scalable service operation that grows with your business.

We design and implement a customer service structure tailored to your needs — whether you’re building from scratch, restructuring an existing team, or outsourcing to trusted partners.

What’s included:

• Team design and headcount planning

• Hiring and onboarding support

• Tool and tech stack selection (CRM, ticketing, AI)

• Knowledge base creation and training programs

• Optional outsourcing via our vetted BPO partner network

Outcome:
You’ll gain a clear, scalable support system that delivers a service experience consistent with your brand — from first contact to resolution.

Next Steps:
After setup, you can manage the operation internally or continue working with us and our partners for optimization and growth support.

Re-engage inactive customers and convert untouched leads into sales through smart outbound campaigns.

We use your existing customer data to proactively reach out to past buyers, follow up on website inquiries, and re-activate contacts from previous campaigns—turning dormant leads into repeat customers.

Expect an outbound-driven reactivation approach covering:

• Follow-up on website requests to convert interest into sales

• Outbound customer reactivation campaigns targeting lapsed buyers

• Post-campaign outbound follow-ups to nurture and retain new customers

• Personalized outreach via email, phone, and SMS to maximize engagement

• Ongoing campaign optimization to improve response and conversion rates

Deliverable:
You’ll see increased conversion rates from your existing database, higher customer lifetime value, and improved retention—all without additional acquisition costs.

Next Steps:
You can apply our strategy internally or partner with us to manage the entire outbound outreach process for maximum impact.

Educate. Activate. Inspire.
We deliver hands-on training, strategy sessions, and keynote talks designed to shift mindsets and spark action—perfect for teams, founders, accelerators, or event audiences.

Formats:

• Strategy workshops (half or full-day)

• In-house training for support, sales & service teams

• Keynotes, panels & sessions for events or startup programs

Topics we cover:

• Scalable customer experience

• Customer-centric growth strategies

• AI & automation in service operations

• Launching into new markets

• Cross-functional CX alignment for growing companies

All sessions are tailored to your audience and goals, and can be delivered virtually or in person.